General conditions of sale and use of the Aguagreen online store

  1. Introduction

  2. Order

  3. Product information

  4. Price

  5. Availability

  6. Shipping mode

  7. Payment

  8. Right of withdrawal-Reimbursement

  9. Return

  10. Warranty and after-sales [AS]

  11. Comments, reviews, communications

  12. Privacy & protection

  13. Intellectual property

  14. Dispute & responsibility

1. Introduction

The general conditions of sale detailed below (hereinafter referred to as the "General Conditions") exclusively govern the contractual relationship between any user of the site (hereinafter a "User" or "you") and merchant or sign AGUAGREEN c/o Mathy D. whose administrative office is located 2 avenue du Maréchal Foch, 59680 Ferrière-la-Grande, France, and registered to RC Valenciennes under No. 535 245 096, (hereinafter "Aguagreen" and "Site").
These conditions of sale are the only applicable and replace all other conditions, except for prior express written consent. Aguagreen can be promptly brought to amend certain provisions of its general conditions, so it is necessary that they be reread before each visit to the site (hereinafter the "Site"). These changes are effective as from their online and can not apply to contracts concluded earlier. Each purchase on the Site is governed by the terms and conditions applicable to the date of the order. We believe that while validating your order, you unreservedly accept our terms and conditions after reading them. By accessing the Site, you agree to the Terms and Conditions and the Terms of Use contained therein.

2. Order

After creating your personal account on our site (24/24 and 7 / 7d) and realized your cart, you have several ways to order:

  1. CARD payment or PayPal account

  2. Payment by bank TRANSFER SEPA on demand

  3. Payment by CHEQUE (only France) on demand

You will be notified when our account will be credited as well as shipping. Note that orders with payment by bank transfer or check lengthen delivery times.

3. Product information

Aguagreen takes great care in the online publication of information on the essential characteristics of the products, notably technical descriptions emanating from our partners and suppliers and the photographs illustrating the products and within the limits of the technique and the compliance with best market standards.

4. Price

The sale prices indicated on the Site are in euro, VAT not applicable, article 293 B of the General Tax Code (France), but excluding delivery costs. We reserve the right to change prices at any time but we are committed to applying the current rates that were displayed on the Site at the time of your order.

5. Availability

You will notice that we will honor your order while stock is available. In the event that one of the products ordered is not available in our inventory, we promise to contact you by email within 15 days from the date of your order to inform you and you indicate how soon, this could, if appropriate, be delivered to you. If among certain products that are temporarily unavailable, we promise to send you the products available and to offer you the "postage" for the rest of the order. We then propose to send you to replace the unavailable product, a product of a quality and an equivalent price. If you refuse, we will reimburse the product. If you want to return it in accordance with Article 9 (Return), the cost will be our responsibility.

6. Shipping mode

Equipment purchased on the site come standard worldwide under certain conditions by region via DPD, Chronopost, Colissimo, post office, starting France or Belgium.
Standard delivery conditions apply unless different written stipulations on a quote or a special offer.

  • Standard shippings
    Delivery is made within 2 to 5 days, at least 17 days.
    Shipping via bpost world, Colissimo international, or PostNL with internet tracking | Delivery against signature.
    Shipping by standard postal mail via La Poste or bpost without tracking (delivery not guaranteed).

Aguagreen can perform faster delivery on request by prior tariff agreement

  • Express shipping
    Delivery is within 24 to 48 hours.

Deliveries are made on time except in cases of force majeure.

7. Payment

Several payment options are available:

  • 100% secure electronic payment card.

  • SEPA payment by bank transfer (IBAN).

  • Payment by cheque (France).

8. Right of withdrawal-Reimbursement

Aguagreen entitles you to 15 working days to return a product or equipment that does not satisfy you as long as it has not been installed. You can within that time declare your withdrawal by simple email then return the product at your expense, along with your invoice and return completed and signed. Thank you to return the merchandise by registered post and that to take out insurance with the carrier in the market value of the products. This is necessary in case of theft or loss of the goods by their services. In any case the return is at the consumer's expense. Only products will be accepted at the new and complete (accessories, manuals) returned in their original packaging. Any product that has been damaged will not be refunded, or partially refunded under the conditions listed après.Si the item is returned incomplete or damaged Aguagreen, a discount of the price will be applied according to the diagnosis made by the AS. Aguagreen justify from the client to the application of this discount by communicating a document drawn up by the AS service. The periods run from the date of receipt of the order. If the return form is no longer in your possession, our customer service will be happy to send it by email. Thank you to make the request from your account. This document is imperative, without it, the return of your product can not be taken into account. This right of withdrawal is without penalty, except for shipping costs. As part of a return guarantee, within 3 weeks for the AS manufacturer performs technical tests on your hardware. If product expertise diagnosed defective or in the right of withdrawal, Aguagreen reimburse the User within 7 days.

9. Return

For return package, you owe (s) back by post (or other transporter) to the address of the service AS Aguagreen communicated to you later. No packages will be received at the headquarters of Aguagreen. Please note that shipping charges are the customer's responsibility to go except in cases of non-compliance of the product (the unit travel at the risk of the customer).

10. Warranty and after-sales [AS]

Everything we sell benefit from:

  • the legal guarantee of conformity;

  • the legal guarantee against hidden defects.

he shipping of your item are the client. However, if the guarantee of conformity is applicable tovproduct returned, all costs associated with this return will be refunded to the customer. For return package, you owe back by post (or other carrier). No packages will be received at the headquarters of Aguagreen. Aguagreen then agrees to take care of any repairs to the fournisseurs.What the problem with your product, you must attach with the defective unit a copy of the invoice, the latter of guarantee (this in the box) and the right of return. Please note that the warranty does not apply, or applies only partially, to repair damage resulting from a cause external to the device (for example, accident, shock, lightning, a fluctuation of water ...), or a fault of the customer resulting from a job or not in accordance with the manufacturer's specifications installation, harmful use proper storage of the device, a character use commercial use of devices, accessories or consumables misfits.

The manufacturer guarantees the products marketed by Aguagreen do not cover:

  • abnormal or improper product use,

  • Damage to the intervention of a repairer not approved by Aguagreen,

  • damage resulting from a cause external to the appliance (eg accident, shock, lightning, power fluctuation, water pressure).

We invite you in this regard to carefully review the instruction manual supplied with the products. Any questions regarding the warranty can be sent to us by email.

11. Comments, reviews, communications

All reviews posted by Aguagreen Users are screened and moderated by the marketing team. Once the words are breaking the law and ethics (abusive publicity, defamatory, insults, out of context ...) Aguagreen reserves the right to reject or amend the notice concerned.

12. Privacy & protection

The information you give us are essential for processing and delivery orders, preparing invoices and warranty contracts, their absence leads to the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information about yourself. Communicating false information is contrary to these terms and the terms of use on the Site. You have a permanent right to access and rectify all the information about you in accordance with European legislation. You can at any time make a request to Aguagreen to see what information it available to you. You can at any time request to change the data. If you accepted when you registered on the website, promotional emails (electronic mails) offering new products, destocking offers, exclusives, bargains ... will be sent. You can ask to stop receiving emails from us at any time or partner by clicking on the "Unsubscribe" inserted at the bottom of the message content. Aguagreen is the only holder of information about you. If you accepted when you registered on the Site, Aguagreen and its contractual partners may send you information through precise and punctual promotional operations. These partners have been specially chosen by Aguagreen and are recognized for the quality of their products and services.

13. Intellectual property

© 2009-2020 D. MATHY / AGUAGREEN. All Rights Reserved. Caution. All the content of the Aguagreen Site (illustrations, texts, labels, brands, images, videos) is the property of D. Mathy/Aguagreen , its co-contractors or partners. Any partial or total reproduction of the content by any process whatsoever and on any medium is subject to prior and express authorization from D. Mathy/Aguagreen . All information, content, files and software offered by our services are protected by French and international laws concerning intellectual property and copyright. D. Mathy/Aguagreen cannot give you permission to copy, display or distribute any content for which you do not have intellectual property rights. Any fraudulent use of these contents of the rights held by third parties over them constitutes the offense of counterfeiting, severely penalized by the Intellectual Property Code. D. Mathy/Aguagreen  can in no way be held responsible for the violation by a user of rights held by third parties and perpetrated by reason of the latter's activities on the Site. Any partial, modified or transformed reproduction of texts and images without prior authorization will be systematically appealed to the DMCA and then to the courts.

14. Dispute & responsibility

This contract is subject to French law. Aguagreen can not be held liable for breach of contract, firstly in the event of force majeure, as defined by other courts hand in case of fault of the customer or unpredictable and insurmountable third contract. Aguagreen can not be held responsible for any consequences resulting from the misuse of products sold on the Site.