Satisfaction survey of french customers Aguagreen
The 5-axis electronic survey:
ASSESSMENT OF WATER TREATED BY AGUAPURE
INSTALLATION EQUIPMENT AGUAGREEN
QUALITY OF INFORMATION
SHIPPING - PACKAGING - MONITORING SHIPPING
CUSTOMERS COMMENTS
The survey
One hundred customers were randomly selected in order to represent all categories of products. Responses were anonymous. Take from our customers is to know the state of Aguagreen occupational health.
The questions sheet
A form with 22 transparent issues in electronic form was sent to selected customers.
Thanks
We extend our sincere thanks to all customers who have agreed to participate and especially to Mr. Alain G. praise for its nominative comment.
Introduction
It appears from the investigation that the operation of the rainwater is increasing significantly. That the installation of our equipment is mainly carried out by individuals. And especially the great satisfaction that customers have shown us.
Types of water treated and overall customer satisfaction Aguagreen.
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SURVEY RESULTS
The results exceeded our expectations! Indeed, the satisfaction of our products and services is at the rendezvous. 100% of our customers recommend Aguagreen. Some constructive and positive comments were filed.
Appreciation on water treated with Aguapure:
√ Crystalline and toning IN DRINK
√ Improvements on SKIN and HAIR
√ Best SMELL and TASTE best
Undoubtedly, Aguapure K series equipment have made significant improvements of the water. As for the corrosion scale inhibitor reactor was installed alone, customers have found that the water had become much less aggressive on the skin.
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INSTALLATION
Given that 8 out of 10 customers perform the installation themselves, 99% of customers rated the laying of a Aguagreen equipment easy to normal, and 93% completed the installation in less than 4:30. Regarding the articles out equipment, they were installed in less than 2 hours.
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PLACEMENT
High overall satisfaction with the quality of information provided by Aguagreen:
85% average (* Quotes: 10/10 = 53% - 13% = 9/10 - 8/10 = 7/10 = 27% and 7%)
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SHIPPING
Packing crate, shipping depot and monitoring is supported by our logistics department of the northern platform.
Delivery within 10 joursEntière satisfaction on time delivery.
unions in good étatEntière satisfaction on the status of packages shipped by our delivery service through the mail.
Totally shopping satisfaction on the inventory of packages delivered.
Totally satisfaction on the inventory of packages delivered.
suiviSuivi called good quality (* quotes: 10/10 = 53% - 13% = 9/10 - 8/10 = 5/10 = 27% and 7%).
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CUSTOMERS COMMENTS
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Comment
I do not use the water for drinking. It is only used for the toilet.
I have a problem with the cap at the end (bottom) of the first filter Cintropur twofold: It deforms and so lets water pass in the Carbolite filter without being filtered. I would have to order a new cap.
A: The questionnaire is anonymous, we ask the customer to manifest. Thank you.
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Comment
SUGGESTION: Small problem: make a commissioning doc because the cartridge must first take the water for a while before they can use it effectively.
A: we'll fix that. Thank you.
Otherwise no problem connecting. Personally I have added to the water supply line a small counter for me to visualize the purified water consumption. According to users' water is better and enjoyable. This purified water is used for coffee machines, daily drink both flat water by adding sparkling CO². Sincerely.
A: catalytic masses should be replaced at least 1x / year for mains water and 2x / year for rain water and wells or drilling.
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Comment
Great product satisfaction K.
A: We are excited for this confirmation
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Comment
Two equipment purchased there are few. The first installed by Daniel himself, the second by me.
In this day total satisfaction.
I want to emphasize the great professionalism of Aguagreen in general and especially Daniel.
Although the questionnaire is anonymous, I have no problem signing.
A satisfied customer. Alain G.
A: thank you for this glowing review, it is always nice and gives us great pride!